Effective Date: 02/20/2024
Thank you for shopping at BlueLightDefenders.com, operated by Artsiom Kashyn. We want to ensure your satisfaction with our products, and we have outlined our refunds and returns policy below to make the process clear and straightforward.
1. Eligibility for Returns
We gladly accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as received. Please note that certain products, such as personalized or customized items, may not be eligible for return.
2. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support team at czakraxxx@gmail.com with your order number and details about the item you wish to return.
- Our team will provide you with instructions on where to send the item.
3. Return Shipping Costs
Customers are responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure your return is received.
4. Refunds Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
5. Exchanges
We currently do not offer direct exchanges. If you need a different item, please follow the return process outlined above and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at czakraxxx@gmail.com. We will work to resolve the issue promptly, either by sending a replacement or processing a refund.
7. Contact Information
If you have any questions or concerns about our refunds and returns policy, please contact us at:
Artsiom Kashyn Pelna 38 02123 Warszawa Email: czakraxxx@gmail.com
8. Changes to this Policy
We reserve the right to update or modify this refunds and returns policy at any time. Changes will be effective immediately upon posting on the website.
By shopping with BlueLightDefenders.com, you agree to abide by the terms outlined in this refunds and returns policy. Thank you for choosing BlueLightDefenders.com for your blue light blocking glasses needs.